WHAT ARE IT SERVICES?
To put it simply, IT services are essential services that provide businesses with access to technical tools and resources to streamline work processes and daily tasks. In other words, IT services mean the application of business and technical knowledge to help organizations of all sizes create, manage, optimize and provide information and business processes. As is often the case, specialist teams with IT or computer science backgrounds are primarily those who manage these services for organizations in various industries.
Depending on the type of business, the IT services team may consist of internal or external IT teams. For example, in the medical field, specifically hospitals, the internal IT team provides services that keep important databases operational and easy to use for all employees. On the other hand, IT services in a small business environment mainly include data and account storage and network security, which are taken care of by a third party. Understanding the different types of IT services can help you determine what you really need when looking for a qualified IT service provider. There is a wide range of IT support services. Regardless of the scale or context of your business, some of these MUST help you achieve your goals.
What are the types of IT services?
Although the lines between them can be blurred depending on the factors mentioned above such as industry, requirements, etc., there are three main categories of IT services:
- Business process services
- Application services
- Infrastructure services
And when they are outsourced, they fall under Business Process Outsourcing (BPO), Application Outsourcing (AO) and Infrastructure Outsourcing. Here is a list of IT support services that your business can benefit from:
- Hardware and software support Certain IT services, such as hardware installation, support and maintenance, are typically outsourced on an as-needed basis because they typically involve the repair or replacement of obsolete equipment. A professional service provider will remove your hardware properly, including reformatting hard drives to remove potentially sensitive data (since simply removing data is a security risk). IT departments are usually responsible for configuring the computers, hard drives, printers, modems and routers needed to successfully run a business. On the other hand, anywhere with a ton of hardware is in constant need of repair. Repair also includes troubleshooting. Software services, or software asset management (SAM), typically involves making sure your licenses are always up-to-date and that your company complies with various end-user agreements. In addition, SAM providers try to reduce software costs by finding unused and redundant licenses. IT services can also include the processes of software development companies, i.e., the creation of customized applications that meet specific business needs.
